Refund & Cancellation Policy

General Policy

All customer refunds will be made in accordance with the original mode of payment. The duration of the refund is subject to third parties, including but not limited to bank policies and procedures, hotels, and resorts, and may take up to 3 months from the date of refund submission.

To the maximum extent permitted by law, Travel Log Holidays accepts no responsibility for any damage, loss, accident, sickness, injury, or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities.

You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity.

Ferry / Cruise Booking

Applies to: Makruzz Cruise, Nautika Cruise, ITT Majestic, Green Ocean Cruise, Govt. Ferry

Activities

Hotel & Resort

Cancellation follows the individual hotel's policy — we do not charge any extra. The typical hotel cancellation policy across the islands is as follows:

• No refund for cancellations received on bookings between 15th Dec and 15th Feb (peak season)
• No refunds for unused nights or early check-out
• The hotel is not responsible for room cancellation due to flight or ferry cancellation
• The hotel is not responsible for reservation cancellation due to climatic changes

Holiday Package

Non-Fulfillment

Due to the nature of many activities, delays and cancellations may result from factors beyond our or our suppliers' control, such as weather, accidents, sickness, governmental restrictions, and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.

We will inform the customer about the cancellation as soon as we are alerted. However, an administrative fee may still apply. Our liability stands matched to the amount of payment received by us.